Case Study where GGX has brought value to a client
Revolutionizing Customer Service with GenAI at a Major Financial Institution A Global Systemically Important Bank (GSIB) partnered with Corridor to leverage GenGuard X (GGX) in developing a cutting-edge, customer-facing GenAI solution for their Interactive Voice Response (IVR) system.
The Challenge We're Addressing
The bank aimed to reduce manual intervention for specific customer requests by implementing an automated LLM pipeline. However, they faced significant hurdles in finalizing the solution due to governance, regulatory, and performance concerns
Solution
Corridor's GGX platform was deployed to address these challenges:
- Prompt Optimization: GGX facilitated organized hill climbing efforts to refine and finalize prompts, enhancing the system's accuracy and efficiency
- Governance and Compliance: Established comprehensive audit trails and approval workflows, ensuring adherence to regulatory requirements
- Rigorous Testing: Implemented both automated and human-in-the-loop tests for Fair Lending Validation and Model Risk Management (MRM)
- Seamless Integration: Connected various LLMs, agents, and user-facing applications effortlessly, creating a cohesive ecosystem
Results
While specific metrics remain confidential due to the project's stealth nature, the GSIB has made significant strides towards being among the first to productionalize a full GenAI system in the banking sector.